Detective Deco support

Need help with an investigation, your account or a purchase? Contact Lilly Bit Games at hello@lillybitgames.com.

Playing and saving

An internet connection and a Detective Deco account are required. Case 1 is free. The optional one-time purchase unlocks Cases 2–6 for the account used to purchase. Open an unfinished case to resume it. Investigation time advances while you explore and pauses during interviews and reading screens.

Purchases

Sign in to the same Detective Deco account used for the purchase, open a locked case and choose Restore purchases. Use the same Apple or Google store account. Purchases cannot be transferred to another Detective Deco account. Contact us if access is missing; include the store, purchase date and order reference, but never your password or card details. Refund requests are handled by the store where you purchased.

AI interviews

Allow AI interviews before sending your first question. You can change that choice in the investigator menu → Account & privacy. Use Report reply beneath a witness response to flag offensive, unsafe or otherwise concerning content directly in the app. We review reports and use them to improve the game.

Your account and data

For privacy questions or access and correction requests, email hello@lillybitgames.com. To permanently delete your account and game data, use Account & privacy → Delete account in the app or our account deletion page. See the privacy policy for details.

Reporting a technical problem

Tell us your device model, app version, case and the steps that led to the problem. A screenshot can help, but remove any private information first. Do not send your password.